Airlines try to reduce this waste by selling more tickets than there are seats in the aircraft. The services of the European Consumer Centre are free of charge. If your claim is justified, we will help you resolve the complaint. Our legal specialists check whether your claim falls under the European rules for compensation and whether you are eligible for (financial) compensation. Does it not respond or are you unable to resolve the dispute and does it concern a non-Dutch airline? Then contact the European Consumer Centre. Wait for the airline's response and proposal.If applicable, add the list of expenses and copies of receipts. Use the ECC sample letter: Claim compensation in the event of a cancelled flight. Make your claim known to the airline, in writing, via the website or by email.Flight cancelled: how can I claim compensation?Ĭan the airline be held responsible for the cancellation of the flight and are you of the opinion that you are entitled to compensation? Submit a claim to the airline independently. In situations of force majeure, such as severe weather conditions, an unannounced air traffic control strike or terrorism, you are not entitled to financial compensation. When is a situation classed as force majeure?Īccording to European regulations, an airline cannot always be held responsible for a flight cancellation. This does not apply to situations of force majeure. If the airline has informed you of the flight cancellation less than 14 days before the scheduled time of departure, you are entitled to financial compensation. You must also be offered re-routing to the same destination or the option of cancelling your trip. In the event of cancellation of your flight, the airline is obliged to offer you free hospitality, such as food and drink, transport or a hotel stay. If you have a question or complaint about a Dutch airline, please contact the Legal Services Counter, ACM Consuwijzer or the Human Environment and Transport Inspectorate for legal assistance. Does it not respond or are you unable to resolve the dispute and does it concern a non-Dutch airline? Then contact the European Consumer Centre. Use the ECC sample letter: Claim compensation in the event of a delayed flight. Optional: make a list of unforeseen costs, such as the cost of food and drink, taxi or hotel accommodation.Use our flight calculator to check the amount you are entitled to.Flight delayed: how can I claim compensation?Ĭan the airline be held responsible for the delay of the flight and are you of the opinion that you are entitled to compensation? Submit a claim to the airline independently. When is a situation classed as force majeure?Īccording to European regulations, an airline cannot always be held responsible for a flight delay. The airline will then be obliged to reimburse the unused ticket in full. In the event of a delay of five hours or more, you have the right to cancel the flight. your flight arrives at its final destination with a delay of more than three hours.your flight starts or ends in an EU country.In order to qualify for such compensation, the delayed flight must meet a number of conditions: You may also be entitled to financial compensation. If your flight arrives at its final destination more than three hours late, you have the right to free hospitality such as food and drink.
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